NHTSA Complaint #11190592 — 2014 DODGE CHALLENGER

TL* THE CONTACT OWNS A 2014 DODGE CHALLENGER. WHILE AT A STOP, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DAMAGED AND TOWED BY THE INSURANCE COMPANY TO AN INDEPENDENT AUTO BODY SHOP IN PITTSBURGH, CALIFORNIA. THE BODY DAMAGE WAS REPAIRED. A FEW DAYS LATER, WHILE DRIVING APPROXIMATELY 72 MPH, THE VEHICLE SHUT DOWN AND SEVERAL INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL, INCLUDING THE SEAT BELT, AIR BAG, AND CHECK ENGINE. THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT MECHANIC WHO REFERRED THE CONTACT TO ANTIOCH CHRYSLER JEEP DODGE RAM (925-778-9700, LOCATED AT 1810 AUTO CENTER DR, ANTIOCH, CA 94509) WHERE IT WAS DIAGNOSED THAT THE WIRING INSIDE THE DRIVER'S DOOR WAS NOT CONNECTED, CAUSING THE CONTACT TO USE THE REMOTE TO UNLOCK THE VEHICLE. THE TECHNICIAN REPLACED THE WIRE AND THE CONTACT WAS ABLE TO UTILIZE THE PUSH BUTTON TO UNLOCK THE VEHICLE; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER, BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 56,931.