NHTSA Complaint #11187381 — 2012 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11187381
Vehicle	2012 FORD EXPLORER
Component	STEERING
Date of Incident	March 17, 2019
Date Filed	March 17, 2019
Mileage	80,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

I HAVE BEEN EXPERIENCING 'POWER STEERING ASSIST FAULT' ERRORS ON STARTUP ON MY 2012 FORD EXPLORE FWD. THIS RESULTS IN COMPLETE POWER STEERING FAILURE WHICH MAKES IT IMPOSSIBLE FOR ME TO TURN THE WHEEL TO EITHER DIRECTION. I'VE READ THAT THERE IS A RECALL BUT FORD HAS NOT SENT ME ANY NOTIFICATIONS IN MAIL OR NOTIFIED ME WHEN I HAD THE CAR AT THE DEALERSHIP FOR SERVICE.

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