NHTSA Complaint #11185727 — 2012 FORD EXPLORER

THE POWER STEERING ASSIST FAULT WILL RANDOMLY SHUT DOWN MY ABILITY TO STEER THE VEHICLE. THIS HAPPENED ONCE WHILE LEAVING MY DRIVEWAY TO TAKE MY KIDS TO THE BUS STOP. I COULD NOT BUDGE THE STEERING, I LOST ALL CONTROL. I TURNED THE VEHICLE OFF, THAN RESTARTED IT, THE ASSIST FAULT WAS NOT ON NOW AND I WAS ABLE TO DRIVE. LUCKILY THIS OCCURRED BE FOR I LEFT MY DRIVEWAY BECAUSE YOU LOOSE ALL CONTROL OF THE STEERING. OTHER TIMES IT COMES ON WHEN I START THE VEHICLE AND WILL NOT GO OFF RIGHT AWAY, LEAVING ME STUCK AT WORK, GROCERY STORE SO ON. MY CAR IS NOW IN MY DRIVEWAY WITH THE FAULT ON. I HAVE TRIED EVERYDAY, BUT THE CAR IS NOT DRIVABLE AND THE FAULT WILL NOT SHUT OFF THIS TIME. I HAVE ONLY OWNED THIS CAR FOR TWO YEARS AND ONLY DRIVE IT WHEN I HAVE TO. I DON'T FEEL SAFE IN A CAR THAT LOOSES STEERING AT ANY TIME. IF I'M ON THE HIGHWAY WHEN IT SHUTS DOWN I FEEL THIS IS RISKING LIFE AND SAFETY OF MYSELF AND ANYONE AROUND ME.