NHTSA Complaint #11184811 — 2013 SUBARU CROSSTREK

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11184811
Vehicle	2013 SUBARU CROSSTREK
Component	ENGINE
Date of Incident	March 7, 2019
Date Filed	March 7, 2019
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NM

Consumer Description

CALLED EL PASO, TX SUBARU DEALERSHIP TO SCHEDULE FIX OF SAFETY RECALL WTY-84. FIRST TIME ON 1/14/19 AND 1/16/19. TOLD BOTH TIMES SOMEONE WOULD GET BACK WITH ME TO SCHEDULE THE RECALL REPAIR. CALLED TODAY, 3/7/19 AND WAS TOLD THAT THERE IS A LIST, APPROXIMATELY 15 PEOPLE AHEAD OF ME ON THIS LIST, FOR THE SAFETY RECALL AND THAT I AM NOT ON THAT LIST AND IT COULD TAKE AN ADDITIONAL 1 TO 2 WEEKS TO GET MY VEHICLE IN FOR THE REPAIR AND THAT WASN'T A GUARANTEE. I HAVE NOT TAKEN MY VEHICLE ON ANY LONG DISTANCE TRIPS IN FEAR THAT THE ENGINE MAY STALL AND I'D BE RESPONSIBLE FOR AN ACCIDENT. ASKED TO SPEAK TO SERVICE MANAGER TO ADDRESS MY CONCERNS, BUT HE WASN'T IN.

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