NHTSA Complaint #11184276 — 2014 INFINITI Q50

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number	11184276
Vehicle	2014 INFINITI Q50
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	March 3, 2019
Date Filed	March 5, 2019
Mileage	51,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

- [ ] 2014 Q50 SPORT VQ3.7VHR PREMIUM BASE WITH 51K MILES. YOU'LL JUST BE DRIVING ALONG AND THE POWER STEERING JUST STOPS WORKING! THE STEERING GETS VERY ROUGH AND THE VEHICLE IS DIFFICULT TO CONTROL, IT'S DONE IT 3-TIMES NOW! ON THE WARNING INDICATOR LIGHTS: 'POWER STEERING WARNING LIGHT' TURNS ON & THE 'VEHICLE DYNAMIC CONTROL' LIGHT ALSO. THEN ON THE VEHICLE INFORMATION DISPLAY: 'CHASSIS CONTROL SYSTEM ERROR' (SEE OWNER'S MANUEL) TURNS ON. YOU TURN THE CAR OFF AND START IT AGAIN AND IT GOES AWAY, SOMETIMES. IT'S HAPPENED THREE TIMES SO FAR, AND NOW IT'S NOT DOING IT IT'S BEEN WORKING FINE FOR TWO DAYS NOW? YOU NEVER KNOW WHEN IT'S GOING TO HAPPEN AND IT'S VERY UNSAFE. THE DEALERSHIP SAID MY BASIC WARRANTY HAS EXPIRED AND I JUST HAVE THE POWER TRAIN WARRANTY LEFT, UNLESS I PURCHASE AN EXTENDED WARRANTY. THIS VEHICLE DOES NOT HAVE DAST TO THE BEST OF MY KNOWLEDGE (IT'S NOT ON THE WINDOW STICKER) AND INFINITI SAYS THERE ARE NO RECALLS ON MY VEHICLE, ONLY 2014'S WITH DAST. I BELIEVE IT NEEDS A SOFTWARE UPDATE.

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#11703883 — ELECTRICAL SYSTEM — December 9, 2025 — Manually have to unlock the shifter to put into gear with a key and the steering wheel is at 90 degrees all the way t...

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