NHTSA Complaint #11184179 — 2019 BMW X5

DURING VERY COLD CONDITIONS (BELOW 10 DEGREES FAHRENHEIT), THE VEHICLE'S STEERING FEELS LOOSE, NUMB AND DISCONNECTED. AT FIRST I THOUGHT IT WAS AN ISSUE WITH THE DRIVER ASSISTANCE SYSTEMS/LANE KEEP ASSIST. I TURNED ALL THOSE SYSTEMS OFF AND THE ISSUE PERSISTED. WHEN CONDITIONS BECAME WARMER, THE ISSUE WENT AWAY. IT HAS ONLY OCCURRED IN EXTREME COLD. MY BMW DEALER ADVISED THAT THEY WERE AWARE OF THE ISSUE AND THAT THE SERVICE MANAGER'S VEHICLE IS DOING A SAME THING. THEY INDICATED THAT BMW ADVISES A SOFTWARE UPDATE IS FORTHCOMING, BUT WHEN? WE HAVE HAD A NUMBER OF ISSUES WITH THIS VEHICLE SINCE DELIVERY IN NOVEMBER. ALL SOFTWARE RELATED, AND NONE HAVE BEEN CORRECTED BY UPDATES YET. THE REST OF THEM ARE ANNOYANCES, UNACCEPTABLE YES, BUT THIS STEERING ISSUE IS A SAFETY ISSUE. IT IS CONCERNING THAT IT EXISTS IN THE FIRST PLACE AND SHOCKING THAT WEEKS LATER, IT STILL HAS NOT BEEN ADDRESSED. OTHER OWNERS ARE REPORTING THE SAME ISSUE IN OWNERS' FORUMS.