NHTSA Complaint #11181277 — 2017 FORD EXPLORER

EXHAUST STILL ENTERING CABIN FOLLOWING FORD CORRECTIVE MEASURES. THIS VEHICLE HAS BEEN SERVICED FOR THIS SEEMINGLY ONGOING ISSUE USING THE CORRECTIVE MEASURES SPECIFIED ON THE MOST RECENT TECHNICAL SERVICE BULLETIN (17NO3); HOWEVER, THE CARCINOGENS AND CARBON MONOXIDE PRODUCED BY THE EXHAUST ARE STILL ENTERING THE CABIN FOLLOWING ACCELERATION. AS WITH OTHER SERIOUS COMPLAINTS INVOLVING THIS VEHICLE, THE ODOR IS A DELAYED RESPONSE TO ACCELERATION, BUT VERY EVIDENT. AS NHTSA IS THE CONSUMER'S AVENUE FOR ASSISTANCE IN PROTECTING THEIR HEALTH AND SAFETY, THIS ONGOING OPEN INVESTIGATION SHOULD RESULT IN CREATING PROVISIONS THAT DEMAND THIS COMPANY TAKE ETHICAL MEASURES IN PREVENTING TOXIC SUBSTANCES FROM ENTERING THEIR VEHICLES. THE OPEN NHTSA INVESTIGATION HAS ALREADY CONCLUDED, "FORD HAS ISSUED MULTIPLE TSBS RELATED TO THE EXHAUST ODOR ISSUE, AND IN SOME CASES REVISED THOSE DOCUMENTS MULTIPLE TIMES...". IF THE MANUFACTURER IS CONTINUOUSLY GENERATING NEW TECHNICAL BULLETINS, BUT COMPLAINTS ARE STILL BEING RAISED WITH MODELS AS OLD AS 2011, THE END RESULT IS THAT THE MANUFACTURER IS NOT TAKING THESE INCIDENCES SERIOUSLY ENOUGH. FORD NEEDS TO BE FORCED INTO CORRECTING A DISASTROUS DESIGN IN THEIR EXHAUST SYSTEM AS THE TECHNICAL SERVICE BULLETINS ARE OBVIOUSLY NOT PRODUCING RESULTS NEEDED TO PROTECT CONSUMERS. PRACTICES SUCH AS REPROGRAMMING THE AIR HANDLING SYSTEM TO ALLOW FOR MORE "FRESH AIR" TO COME INTO THE CABIN WHEN ACCELERATING IS COUNTERINTUITIVE TO PREVENTING EXHAUST FROM ENTERING THE CABIN. MEASURES TO PROTECT CONSUMERS FROM THESE TOXINS SHOULD BE THE ONLY NHTSA CONCLUSION. THE FACT THAT THIS HAS BEEN ONGOING SINCE 2011, WITH NO CORRECTIVE CHANGE IN THE EXHAUST'S DESIGN IS ALSO CLEAR INDICATOR THAT THE MANUFACTURER IS NOT INTERESTED IN TAKING THIS SERIOUSLY. FOR NOW, ROLLING WINDOWS DOWN DURING ACCELERATION IS THE ONLY MEASURE TO PROTECT AGAINST THESE TOXINS.