NHTSA Complaint #11174811 — 2012 SUZUKI SX4

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11174811
Vehicle	2012 SUZUKI SX4
Component	POWER TRAIN
Date of Incident	January 22, 2019
Date Filed	February 6, 2019
Mileage	168,806 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KS

Consumer Description

TL* THE CONTACT OWNS A 2012 SUZUKI SX4. WHILE DRIVING 60 MPH, THE RPMS INCREASED AND THE CONTACT PULLED THE VEHICLE OFF THE ROAD. AFTERWARDS, THE VEHICLE WOULD ONLY REACH 20 MPH. THE VEHICLE WAS TOWED TO SUBARU OF WICHITA (11610 E KELLOGG DR N, WICHITA, KS 67207, (316) 264-7777) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE REPAIRS WERE COMPLETED; HOWEVER, THE DEALER STATED THAT THE TRANSMISSION CONTROL MODULE WAS NOT READING THE COMPUTER INSIDE THE TRANSMISSION, WHICH ALSO NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE DEALER PERFORMED AN OIL CHANGE ON THE VEHICLE SEVEN DAYS PRIOR TO THE FAILURE. THE VEHICLE WAS CURRENTLY IN THE DEALER'S POSSESSION AND HAD NOT BEEN REPAIRED AGAIN. THE FAILURE MILEAGE WAS 168,806.

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