NHTSA Complaint #11171506 — 2013 CHEVROLET CAPTIVA

THE SPECIAL WARRANTY CAMPAIGN NUMBER 14882. I WAS TOLD SINCE MY VIN WASN'T PART OF IT WHEN I CALLED CORPORATE THAT THERE IS A CHANCE I WOULD BE RESPONSIBLE FOR THE COST. IT'S AT THE DEALER RIGHT NOW AS MY MECHANIC RESEARCH ALL THIS WHEN I WOUND UP HAVING OIL COMING OUT OF MY EXHAUST AND WHEN I OPENED MY HOOD IT WAS SMOKING AFTER IT WAS JUST FIXED FOR AN OIL LEAK 3 WEEKS AGO. MY MECHANIC REFUSED TO TOUCH IT AS WHEN HE FURTHER RESEARCH HE FOUND WHAT THE PROBLEM WAS A RESULT OF THIS CAMPAIGN NUMBER 14882. I AM VERY UPSET AS I WAS NEVER INFORM OF THIS SPECIAL WARRANTY (TECHNICALLY I FEEL IT SHOULD BE A RECALL) MY SUV HAS ALL THE QUALIFICATIONS SO I AM PUZZLED WHY A VIN WOULD HAVE ANYTHING TO DO WITH IT! IF MY YOUNG SON WAS IN THE CAR WITH ME AND I WASN'T BEING AWARE WHO KNOWS IF SOMETHING WORSE COULD HAVE HAPPENED! THIS HAPPENED ON 1/21/19 WHEN IT WAS 5 DEGREES OUTSIDE ON MY WAY TO WORK. ISN'T THE SAFETY OF YOUR CONSUMERS A PRIORITY. I AM SO UPSET, DISTRAUGHT AND ANGRY THAT IS WAS ISSUE WAS KNOWN BACK IN 2015 AND I HAD NO CLUE. THEN I AM BEING TREATED AND TOLD THAT THERE'S A CHANCE I WILL BE RESPONSIBLE. HOW IS THAT FAIR??? I WANT ANSWERS I WAS ON A MAJOR HIGHWAY CALLED THE GARDEN STATE PARKAWAY LUCKILY I WAS ABLE TO GET TO SAFETY ONCE I SAW WHITE SMOKE COMING OUT OF MY BACK AND HOOD. IF YOU CAN LOOK CLOSELY AT THE BACK OF MY CAR YOU CAN SEE OIL ALL OVER IT FROM THE EXHAUST. THE DAY BEFORE WHEN I WENT TO WORK I WAS FINE. I AM SCARED TO DRIVE THIS SUV AND WHAT ELSE AM I NOT BEING NOTIFIED ABOUT I HAD PROBLEMS WITH EXHAUST MANIFOLD 3 TIMES THAT NEEDED TO BE REPLACED. ARE THESE ALL RELATED IF SO HOW DO I GET REIMBURSED FOR THOUSANDS OF DOLLARS? I SHOULDN'T BE TREATED LIKE DIRT INSTEAD I SHOULD BE TREATED WITH RESPECT ESPECIALLY WHEN I HAVE THIS ISSUE UNDER THIS SPECIFIC SPECIAL WARRANTY!