NHTSA Complaint #11169949 — 2014 FORD ESCAPE

A RECALL WAS INITIATED FOR MY CAR FOR LOCALIZED OVERHEATING IN ENGINE CYLINDER CAUSING CYLINDER HEAD TO CRACK, AND PRESSURIZED OIL LEAKS THAT CAN RESULT IN A FIRE IN THE ENGINE COMPARTMENT. I INITIALLY BROUGHT MY CAR IN FOR MY ENGINE OVERHEATING WHERE MY CAR WAS GIVING ME A WARNING SIGN TO PULL OVER AND IMMEDIATELY TURN OFF MY CAR. THEY REPLACED THE COOLANT HOSE. TWO MONTHS LATER THE SAME ISSUE OCCURRED AND THEY THEN REPLACED THE COOLANT TANK. FAST FORWARD ONE YEAR AND THE ISSUE BEGAN TO HAPPEN ONCE AGAIN. I TOOK MY CAR BACK IN AND THE COOLANT TANK WAS REPLACED FOR THE SECOND TIME IN MAY OF 2018. I HAD NO ISSUES UNTIL DECEMBER OF 2018 WHERE ONCE AGAIN THE CAR GAVE ME THE SAME WARNING SIGN AND ONCE AGAIN NEEDS THE COOLANT HOSE REPLACED DUE TO IT LEAKING. THEY HAVE TOLD ME I AM RESPONSIBLE FOR REPLACING THIS ON MY OWN AND PAYING FOR IT. EACH TIME I HAVE BEEN DRIVING WHEN THIS ISSUE OCCURS AND I HAVE TO IMMEDIATELY PULL OVER AND TURN MY CAR OFF TO AVOID FURTHER DAMAGE AS WELL AND I CANNOT DRIVE MY CAR FOR NUMEROUS DAYS WHILE I WAIT FOR THEM TO REPAIR IT. I WANT TO FIGURE OUT A SOLUTION MOVING FORWARD BECAUSE CLEARLY THIS CAR IS NOT BEING FIXED EVEN WHEN I TAKE IT IN OVER AND OVER AGAIN.