NHTSA Complaint #11166052 — 2016 KIA FORTE

I PURCHASED T A KIA FORTE SEPTEMBER OF 2017. I ALSO BOUGHT AN EXTENDED WARRANTY. MY CAR STARTED HAVING PROBLEMS SO I BROUGHT IT INTO A MECHANIC WHO TOLD HER THE ENGINE WAS SHOT. I THEN CALLED KIA (GARY LANG - IN MCHENRY) WHOM TOLD HER TO BRING IT IN AND THAT ACCORDING TO THE VIN# THEY WOULD COVER IT. WHEN I GOT THERE, THEY TOLD ME AGAIN IT WOULD BE COVERED AND EVEN GAVE ME A LOANER TO DRIVE. 3 DAYS LATER THEY CALLED HER WITH BAD NEWS AND SAID THAT IT WOULD NOT BE COVERED UNLESS COULD PROVE THAT IT WASN'T FROM NEGLECT. I THEN PRODUCED 7 OIL CHANGES FROM TWO DIFFERENT SHOPS AS WELL AS MY YEARLY UBER INSPECTIONS (DONE BY JIFFY LUBE). I HAS BEEN TRYING TO WORK WITH KIA'S CONSUMER AFFAIRS DIVISION AS WELL. AGAIN I GAVE THEM ALL THE DOCUMENTATION AND THEY ARE TELLING ME THE SAME THING - THEY WILL NOT HELP WITH ANYTHING.