NHTSA Complaint #11166048 — 2015 CHEVROLET IMPALA

MY CAR IS 2015 IMPALA LTZ AND I AM THE FIRST OWNER. ON THE MORNING OF JAN 08,2019, AT 8:00AM, I LEFT MY HOUSE AND DROVE ROUTE 77 NORTH BOUND TO FAIRLAWN. IT IS STILL RUSH HOUR AND MANY CARS WERE ON THE ROAD. AT THE DISTANCE ABOUT 10 MILES AWAY FROM MY HOUSE IN HIGH WAY OF 77, MY STEERING SUDDENLY BECAME VERY STIFF AND IT SEEMS IT WAS LOCKED. I WAS AT THE FAST LANE AT THAT MOMENT AND MY CAR WAS ABOUT 70 MILES/HR. THERE IS A CURVES AHEAD OF ME AND IT IS SO HARD FOR ME TO TURN THE STEERING WHEEL TO FOLLOW THE CURVES. SO I HAVE TO TURN ON THE EMERGENCY LIGHT ON, SLOW DOWN MY CAR AND TRIED TO STEER THE CAR TO THE EMERGENCY SHOULDER. IT WAS SO DANGEROUS BECAUSE I CAN NOT CONTROL THE CAR DIRECTION WELL AND SLOW DOWN THE CAR SPEED VERY FAST WITHOUT BUMPING INTO OTHER CARS. IT IS IN MOTION CONDITION IN HIGHWAY ROUTE 77 LOSING THE CONTROL FOR STEERING WHEEL. MY CAR WAS TOWED TO GM DEALER AT APPROX. 10 AM ON JAN 08. TILL NOW IT IS AFTERNOON OF JAN 09, GM DEALER STILL CAN NOT FIND OUT THE PROBLEM AND GET IT FIXED. THE QUALITY ISSUE MAY CAUSE VERY DANGEROUS SITUATION FOR OTHER DRIVERS AS WELL. I THINK IT IS VERY ESSENTIAL FOR ME TO BRING OUT THIS QUALITY ISSUE FOR 2015 IMPALA LTZ.