NHTSA Complaint #11164685 — 2017 FORD F-250 SD

ON NUMEROUS OCCASIONS, RUNNING ACROSS ANY ROAD IRREGULARITIES SUCH AS POTHOLES, BRIDGE OR ROAD EXPANSION JOINTS AT 50 MPH OR ABOVE CAUSES SHAKING IN THE FRONT END SO BAD THAT THE TRUCK NEEDS TO BE ALMOST COMPETELY STOPPED TO REGAIN CONTROL. WE HAVE ALMOST BEEN IN REAR END ACCIDENTS DUE TO THE LOSS OF CONTROL AND SLOWING IN TRAFFIC. FIRST ATTEMPT AT A REPAIR WAS AT 2400 MILES WHEN THE SHAKING WAS SO BAD, IT CAUSED THE ADAPTIVE STEERING TO FAIL. THE ADAPTIVE STEERING/STEERING WHEEL ASSEMBLY AND STEERING COLUMN NEEDED TO BE REPLACED DUE TO DAMAGE. TRUCK HAS SPENT OVER 75 DAYS TOTAL IN THE SHOP IN 25000 MILES IS STILL NOT REPAIRED AND DEALER HAS NO ESTIMATE OF A REPAIR TIME. OUR FRIENDS REFUSE TO RIDE IN THE TRUCK AND MY WIFE IS SO AFRAID TO DRIVE IT, SHE AVOIDS ANY ROADS WHERE SHE WILL EXCEED 50 MPH. WE HAVE REPEATEDLY ASKED TO HAVE THE TRUCK REPURCHASED, YET FORD HAS REFUSED, SO WE HAVE RETAINED LEGAL REPRESENTATION TO PURSUE A LEMON LAW SUIT.