NHTSA Complaint #11163450 — 2013 TOYOTA HIGHLANDER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11163450
Vehicle 2013 TOYOTA HIGHLANDER
Component STEERING
Date of Incident
Date Filed
Mileage 48,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NJ

Consumer Description

MY 2013 TOYOTA HIGHLANDER WAS PURCHASED USED IN 2015 WITH ABOUT 40,000 MILES ON IT. IN 2016 THE CAR STARTED TO MAKE A "THUMPING" NOISE WHEN I MAKE A LEFT TURN OVER A BUMP BUT IT DIDN'T HAPPEN OFTEN AND I THOUGHT IT WAS RELATED TO MY GARAGE ENTRY OF A 1.5" BUMP IN THE PAVEMENT. MOST NOTICEABLE AT LOW SPEEDS BUT THAT MAY BE A RESULT OF THE LOWER INTERIOR NOISE. THE CARE HAS HAD THESE NOISES BECOME MORE PREVALENT SINCE I FIRST NOTICED IT. THE CAR HAS APPROXIMATELY 80,000 MILES ON IT NOW AND IT IS GETTING MORE PRONOUNCED. IT OCCURS WHEN YOU HIT ANY TYPE OF BUMP AND MORE OFTEN WHEN TURNING THE VEHICLE. I HAVE SEEN MANY REPORTS OF THIS AND EXPECT TOYOTA TO OFFER THEIR OWNERS A REPAIR FOR THIS ISSUE. THIS IS NOT THE TYPE OF QUALITY I EXPECT FROM TOYOTA HAVING OWNED A CAMRY (1987), RAV-4 (2006) AND NOW MY SECOND HIGHLANDER (2002 & 2013).

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