NHTSA Complaint #11162105 — 2014 TOYOTA SIENNA

VEHICLE STOPPED ABRUPTLY WITH A SHAKE WHILE REDUCING SPEED AT A TRAFFIC SIGNAL. I WAS IN THE MIDDLE OF THE ROAD. A MILD BURNING SMELL CAME OUT FROM THE HOOD. THE CAR WAS SERVICED ONE MONTH BACK AND AS PART OF IT THEY DID 128 POINT( DO NOT REMEMBER EXACT NUMBER ) AND ALL REPORTED ISSUES WERE FIXED. AROUND $1000/- WAS SPENT ON THE CAR. SINCE BATTERY WAS JUST 1 YEAR OLD, I DID NOT EXPECT A PROBLEM WITH THE BATTERY AS WELL. STILL I SWITCHED OFF ALL LIGHTS AND TRIED TO RESTART. THERE WAS NO FURTHER RESPONSE FROM THE VEHICLE. I WAS BLOCKING TRAFFIC FROM BEHIND AND POLICE CAME TO CONTROL TRAFFIC. ONLY OPTION WAS TO TOW THE VEHICLE. I TOOK IT TO THE SAME TOYOTA AUTHORIZED SERVICE CENTER WHERE I DID THE PREVIOUS SERVICE ( I HAD PURCHASED THE CAR FROM THE SAME DEALER ). NEXT DAY TOYOTA SERVICE STAFF CALLED ME AND ASKED DETAILS OF WHAT HAPPENED. BY EVENING THEY SAID THAT SOME SPRING BREAK IN CYLINDER 4 WHICH CLOGGED AT SOME OTHER PART WITHIN THE ENGINE. IN THE PROCESS, THERE ARE SCRATCHES IN OTHER PARTS AND THE ENGINE OIL WAS FILLED WITH METAL PARTS. SENIOR TECHNICIAN SAID THIS IS A MAJOR ISSUE AND THEY HAVE INVITED TOYOTA FIELD ENGINEER TO COME AND INSPECT THE ENGINE AND ASSOCIATED ISSUES. PRELIMINARY ASSESSMENT IS THAT THE ENGINE MIGHT NEED A REPLACEMENT AS CHANGING FEW PARTS MAY NOT BE SUFFICIENT TO KEEP THE VEHICLE SAFE BACK ON STREET. INCIDENT HAPPENED IN CITY STREET AND WHEN THE SPEED WAS LOWERED TO 20. TODAY IS MONDAY, BUT TOYOTA DEALER WHO IS DOING THE SERVICE HAS NOT UPDATED ME YET WITH THE MAGNITUDE OF COMPLETE PROBLEM NOR THE TIME THEY NEED. I AM HEART BROKEN TO HEAR THAT THE ROUGH ORDER MAGNITUDE COST TO FIX THE CAR IS BETWEEN $18K TO $20K.