NHTSA Complaint #11161354 — 2014 FORD ESCAPE

FORMULA FORD PREFORMED SEVERAL RECALLS ON MY 2014 FORD ESCAPE ON OCTOBER 31 2018. ONE RECALL IN PARTICULAR WAS ON THE COOLANT SYSTEM IN MY CAR, IT TOOK THEM A COUPLE DAYS TO PREFORM NEEDED RECALLS. A WEEK OR TWO AFTER MY CAR HAVING THE RECALLS DONE TO IT A COOLANT LOW SERVICE SOON WARNING LIGHT CAME ON MY DASH. I CALLED FORMULA FORD SERVICE AND WAS TOLD TO TRY AN PUT COOLANT IN IT AND SEE IF THAT REMEDIED THE PROBLEM. I DID AND THE LIGHT WENT OUT BUT IN ANOTHER WEEK OR SO THE LIGHT CAME BACK ON I CALLED FORMULA FORD SERVICE AGAIN TO HAVE MY CAR LOOKED AT AND THEY WERE NOT ABLE TO SCHEDULE ME UNTIL 12/13/18 ON 12/7/18 MY CAR BECAME INOPERABLE. I HAD IT TOWED INTO FORMULA FORD UNDER MY ROAD SIDE ASSISTANCE THROUGH MY INSURANCE, AFTER THEIR INSPECTION OF THE CAR I WAS TOLD ON MONDAY 12/10 THAT IT HAD A BLOWN HEAD GASKET DUE TO OVER HEATING BUT IT HAD NOTHING TO DO WITH THE RECALL THEY PREFORMED ON MY COOLANT SYSTEM, EVEN THOUGH MY CAR RAN FINE PRIOR TO BRINGING IT TO THIS SHOP.