NHTSA Complaint #11160991 — 2018 LEXUS GX460

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 11160991
Vehicle 2018 LEXUS GX460
Component SUSPENSION
Date of Incident
Date Filed
Mileage 50 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NM

Consumer Description

VEHICLE OFTEN SITS VISIBLY LOWER ON THE LEFT SIDE DURING DRIVING AND AT REST. VEHICLE ALSO OFTEN HISSES FROM REAR AFTER TURNING OFF AFTER DRIVING. DEALER DENIES ANY PROBLEM, BUT STATES THEY HAVE HAD SEVERAL OTHER COMPLAINTS FROM OTHER CUSTOMERS. LEXUS STATES PROBLEM CAN ONLY BE DIAGNOSED WITH FULL TANK OF GAS - IMPLYING IF THE GAS TANK IS NOT FULL, THE VEHICLE MAY BE UNLEVEL. LEXUS STATES THIS IS A NORMAL CONDITION FOR THIS VEHICLE, AND THE VEHICLE DOES NOT MEET LEXUS REPAIR CRITERIA. FIRST NOTICED ISSUE ON DAY OF PURCHASE. AT THAT TIME DEALER SAID IT COULD BE ADJUSTED, BUT NOW STATES THERE IS NO ADJUSTMENT. (I DID NOT HAVE THE STATED ADJUSTMENT PERFORMED AT THAT TIME, BECAUSE I HAD JUST DRIVEN 2 HOURS TO PICKUP MY NEW VEHICLE).

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