NHTSA Complaint #11160675 — 2011 LINCOLN MKT

ON 12/10/2018 AT 5 PM I MADE A RIGHT TURN TO MERGE INTO TRAFFIC WHEN MY POWER STEERING FAILED MID TURN. SHOCKED AND SURPRISED AT TO WHAT WAS HAPPENING, I VEERED INTO THE ON COMING TRAFFIC NOT BEING ABLE TO KEEP THE VEHICLE IN THE PROPER LANE BECAUSE OF THE AMOUNT OF EFFORT REQUIRED TO STEER. I MISSED HAVING AN ACCIDENT BY INCHES AND CUT OFF A DRIVER WHOM GOT ANGRY WITH ME AND I THOUGHT MIGHT FOLLOW ME HOME. I WAS IN RUSH HOUR TRAFFIC AND WAS NOT ABLE TO STOP THE CAR AND RESTART IT FOR SEVERAL BLOCKS. WHEN I WAS ABLE TO PULL OVER AND STOP, I RESTARTED THE CAR AND THE POWER STEERING RETURNED AS NORMAL. ON THE MY LINCOLN OWNER WEBSITE, IT REPORTED MY CAR NEEDING A POWER STEERING UPDATE. ON 2 SEPARATE OCCASIONS DURING THE PAST YEAR WHEN I HAD MY CAR IN TO THE LINCOLN DEALER FOR OTHER SERVICES, I REPORTED THIS TO THE DEALER. HE LOOKED SOMETHING UP ON HIS COMPUTER AND REPORTED MY CAR WAS OK, IGNORE THE MESSAGE.