NHTSA Complaint #11155285 — 2013 CHEVROLET TRAVERSE

JUNE 2018 I TOOK MY TRAVERSE FOR REGULAR OIL CHANGE AND WAS TOLD I NEEDED BRAKES. SI WASN'T EXPERIENCING A PROBLEM WITH THEM BUT I AGREED TO HAVE THEM REPLACED AS THEY ARE IMPORTANT PART OF THE DRIVING EXPERIENCE. APPROXIMATELY 4 WEEKS AFTER THE NEW BRAKES WERE REPLACED A GRINDING NOISE BEGAN WHEN I APPLIED THE BRAKES COMING TO A STOP. I HAD NO NOISES COMING FROM MY BRAKES EVER BEFORE THEY WERE REPLACED? I TOOK IT BACK TO THE DEALERSHIP THEY COULDN'T HEAR ANYTHING AND BRAKES WERE 100%. THE GRINDING NOISE CONTINUED SO I TOOK IT BACK AND TEST DROVE IT WITH THE SERVICE MANAGER WHO FINALLY HEARD IT AND A BRAKE BOOSTER WAS ORDERED AND BRAKES WERE REPAIRED. MY TRAVERSE HAS NOW BEEN BACK FOR THIS BRAKE PROBLEM 3 TIMES. THE GRINDING NOISE IS STILL THERE AND THE LAST TIME I TOOK IT BACK WAS TOLD THAT THERE IS AN ALERT ON THIS PROBLEM BUT NOT A RECALL BY GM. THE FRONT LOWER CONTROL ARM BUSHINGS SUCH CORRECT THIS PROBLEM, PER BULLETIN PIT5563 AT THE COST OF $700.00. SINCE IT'S NOT A RECALL BUT A PROBLEM THEY ARE AWARE OF AND SINCE IT ONLY OCCURRED AFTER MY BRAKES WERE REPLACED I HAVE TO FOOT THE COST. WHAT'S IT GOING TO TAKE A FEW LIVES TO GET GM TO OWN UP TO THIS KNOWN PROBLEM?