NHTSA Complaint #11154713 — 2011 FORD EXPLORER

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11154713
Vehicle	2011 FORD EXPLORER
Component	FUEL/PROPULSION SYSTEM
Date of Incident	November 15, 2018
Date Filed	November 29, 2018
Mileage	72,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, A STRONG ODOR OF NATURAL GAS WAS DETECTED COMING FROM THE AIR VENTS. WHEN THE CONTACT EXITED THE VEHICLE, THE ODOR WAS ALSO NOTICED AROUND THE PERIMETER OF THE VEHICLE. IN ADDITION, ALL THE WINDOWS WERE FOGGY. THE CONTACT STATED THAT THE FUEL ODOR WAS STRONGER WHEN THE HEAT WAS ACTIVATED. THE VEHICLE WAS TAKEN TO LESTER GLENN SUBARU (1501 RTE 37 W, TOMS RIVER, NJ 08755, (888) 785-0675) WHERE THE CONTACT WAS INFORMED THAT THE O-RING INSIDE THE FUEL LINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 72,000.

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