NHTSA Complaint #11153627 — 2017 BMW X5

WE WERE IN OUR 2017 BMW X5 DIESEL DRIVING ON HIGHWAY 14S IN SANTA CLARITA, CA ON THE 17TH OF NOV 2017 AT 1:30PM . ACCELERATED TO PASS A CAR, FELT A SUDDEN SURGE, DRIVETRAIN MALFUNCTION INDICATION CAME ON, INDICATED SAFE TO PROCEED AT A MODERATE SPEED. ATTEMPTED TO ACCELERATE, NO RESPONSE. WAS ABLE TO COAST TO THE RIGHT MEDIAN BETWEEN THE FREEWAY AND THE ON-RAMP AWAY FROM ON-COMING CARS. BMW CAME TO A COMPLETE STOP AND WAS NOT ABLE TO START. CONTACTED BMW ASSIST, WAS INFORMED THAT IT WOULD BE ABOUT A 3 TO 4 HOUR WAIT FOR THE TOW VEHICLE. TOW VEHICLE ARRIVED AT 2:45 PM, UNABLE TO PUT X5 IN NEUTRAL, HAD TO USE SKID PLATES TO GET X5 ONTO THE TOW VEHICLE. GOT THE X5 TO THE DEALERSHIP AT 3:20PM, INFORM THE CONSULTANT WHAT HAPPENED AND LEFT THE X5 THERE. CONSULTANT CALLED ON MONDAY AND INFORMED US THAT THE HIGH PRESSURE FUEL PUMP WAS THE ISSUE AND THAT BRASS SHAVING FROM THE FUEL PUMP CONTAMINATED THE SYSTEM, INFORMED US THAT THEY WERE GOING TO REPLACE ANYTHING FROM THE BACK TO THE FRONT OF THE VEHICLE THAT WAS EFFECTED BY THE FUEL PUMP.