NHTSA Complaint #11151755 — 2013 MAZDA CX-5

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11151755
Vehicle	2013 MAZDA CX-5
Component	SERVICE BRAKES
Date of Incident	November 9, 2018
Date Filed	November 15, 2018
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

I'VE BEEN HAVING A PROBLEM WITH MY REAR DRIVER SIDE BRAKES WEARING OUT WAY SOONER THAN ALL OF MY OTHER BRAKES. I FINALLY DECIDED TO LOOK IT UP AND I SEE THAT EVERYBODY HAS THE SAME ISSUE. THEY POSTED A SERVICE BULLETIN A WHILE BACK THAT I WAS NEVER NOTIFIED OF SO NOW IT IS NO LONGER COVERED BUT SOMETHING AS FAR AS MANUFACTURER DEFECTS ON THE BRAKES SHOULD BE A RECALL. BRAKES ARE A VERY IMPORTANT PART OF DRIVER SAFETY AND I'M REALLY SURPRISED THIS NOT BEEN PUT ON THE RECALL LIST... THE ROTORS START WEARING OUT ALL OF A SUDDEN AND GRINDING OFF ALL OF THE METAL ONTO THE ROAD.... IT HAPPENS SUDDENLY WITH NO WARNING... WHEN IT FIRST STARTED IT WAS SUDDEN AND IS CONTINUING EVEN WHEN I AM NOT BREAKING STILL MAKING NOISES.. THIS STARTED HAPPENING WHEN MY CAR WAS UNDER 20000 MILES AND I THOUGHT NOTHING OF IT AND I HAVE JUST BEEN GOING AND GETTING THAT ONE ROTOR REPLACED ALONG WITH THE BRAKE PAD BUT THIS IS A REOCCURRING ISSUE... AND MAZDA IS TAKING NO RESPONSIBILITY IN FIXING IT

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Other SERVICE BRAKES Complaints

#11230933 — July 11, 2019 — PURCHASED USED 2013 MAZDA CX-5 IN DECEMBER 2015. APRIL 2017 HAD REAR BRAKE PADS AND ROTORS REPLACED DUE TO RUST. SCRE...

#11193650 — April 3, 2019 — OVER THE LIFETIME OF MY VEHICLE, I HAVE REPLACED MY REAR PADS AND ROTORS THREE TIMES (HAVE ALSO REPLACED FRONT PADS A...

#11101892 — June 14, 2018 — BRAKES NEEDED REPLACING AT 14,000 AND 17,000 MILES. MAZDA HAS TECHNICAL SERVICE BULLETINS ON THE ISSUE BUT REFUSES T...

#10917857 — October 21, 2016 — TL* THE CONTACT OWNS A 2013 MAZDA CX-5. WHILE DRIVING 20 MPH IN TRAFFIC, THE BRAKE PEDAL WAS APPLIED, BUT FAILED TO R...

#10808403 — December 4, 2015 — REAR BRAKES (ROTORS AND BRAKE PADS) PREMATURELY WORN OUT AT ~35K THIS LOOKS LIKE A DESIGN ISSUES AS THERE IS A TSB F...

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