NHTSA Complaint #11151738 — 2014 FORD ESCAPE ENGINE

Complaint Details

ODI Number	11151738
Vehicle	2014 FORD ESCAPE
Component	ENGINE
Date of Incident	November 9, 2018
Date Filed	November 15, 2018
Mileage	61,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

HIGH ENGINE TEMP, PULL OVER SAFELY MESSAGE FLASHES ON DISPLAY AND ENGINE LIGHT COMES ON. CAR STARTED RUNNING ROUGH. FORTUNATELY WAS JUST PULLING OUT OF MY DRIVEWAY AND DIDN'T GET OVER 5 MPH. I BACKED UP INTO GARAGE, TURNED OFF CAR. STARTED IT AGAIN AND WHEN I GOT TO SAME SPOT (APPROXIMATELY 1/8 MILE) THE SAME WARNINGS POPPED UP. TOWED TO DEALER UPON THEIR ADVISE. NOW THEY ARE TELLING ME, AFTER HAVING THE CAR FOR 6 DAYS, THAT IT'S EITHER THE HEAD GASKET OR BLOCK CRACKED DUE TO COOLANT BEING LOW. THEY TESTED COOLANT AND CONFIRMED IT IS LEAKING INTERNALLY. NOTE - I DID HAVE THE RECALL RELATED TO THE ISSUE PERFORMED IN FEBRUARY 2018. NOW, WITH ONLY 1 MONTH LEFT ON ORIGINAL WARRANTY BUT AT 61,500 MILES (SO OVER BY A SMIDGE), FORD WILL NOT REPAIR CAR. IF THE RECALL WAS PERFORMED BUT THE CAR EXHIBITED THE PROBLEM ANYWAYS, NO MATTER HOW FAR IT WAS DRIVEN SINCE THEN, THAT TELLS ME THAT THE RECALL SOLUTION DID NOT WORK.

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