NHTSA Complaint #11151270 — 2006 LINCOLN ZEPHYR

TL* THE CONTACT OWNS A 2006 LINCOLN ZEPHYR. WHILE DRIVING 40 MPH, THE VEHICLE'S WHEELS SPUN AS IF THE VEHICLE WERE IN NEUTRAL. THE CONTACT ALSO STATED THAT THE VEHICLE BACKFIRED. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD, WAITED A COUPLE OF SECONDS, RESTARTED THE VEHICLE, AND WAS ABLE TO DRIVE NORMALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED, BUT NO FAILURE CODE WAS FOUND. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. IN ADDITION, THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SANTA MONICA FORD LINCOLN AT (310) 451-1588 (LOCATED AT 1230 SANTA MONICA BLVD, SANTA MONICA, CA 90404) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE PART WOULD BECOME AVAILABLE THE THIRD QUARTER OF 2018. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.