NHTSA Complaint #11150824 — 2016 SUBARU FORESTER

PASSENGER DETECTION SYSTEM TO TURN ON AIRBAG HAS BEEN INTERMITTENT SINCE SHORTLY AFTER PURCHASING. WILL TURN OFF PASSENGER AIR BAG WITH AN ADULT PRESENT IN THE SEAT, OR NOT TURN IT ON INITIALLY. NOW IT IS ALMOST ALWAYS OFF AT SOME POINT IN A DRIVING EXPERIENCE. SEVERAL ATTEMPTS TO GET IT CHECKED OUT WERE MADE BUT REQUIRED TOO LONG AND NO LOANER WAS AVAILABLE. AFTER GETTING A SECOND CAR, IT WAS TAKEN TO THE DEALER WHERE IT WAS PURCHASED BE TESTED OCTOBER 2, 2018 AND PARTS WERE ORDERED. WHEN I TRIED TO FIND WHEN THE PART MAY COME IN AFTER ABOUT 2 WEEKS, NO INFORMATION WAS AVAILABLE. THE SYSTEM ACKNOWLEDGES THE PRESENCE OF A PASSENGER BECAUSE IT GIVES A WARNING ON THE DISPLAY THAT IT NEEDS SERVICE BUT IT LEAVES AIRBAG OFF ANYWAY. I BELIEVE IT HAS BEEN TOO LONG WAITING FOR PARTS FOR A SAFETY SYSTEM PROBLEM. THIS HAS OBVIOUSLY BEEN A KNOWN ISSUE FOR SEVERAL MODEL YEARS ACCORDING TO COMPLAINTS TO NHTSA AND ON SUBARU OWNER'S FORUMS.