NHTSA Complaint #11149882 — 2014 FORD C-MAX

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11149882
Vehicle	2014 FORD C-MAX
Component	POWER TRAIN
Date of Incident	November 5, 2018
Date Filed	November 7, 2018
Mileage	84,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CT

Consumer Description

TL* THE CONTACT OWNS A 2014 FORD C-MAX. THE CONTACT STATED THAT THE TRANSMISSION STARTED MAKING A GRINDING AND THUMPING NOISE. THE CONTACT INITIALLY TOOK THE VEHICLE TO HOFFMAN FORD LINCOLN (600 CONNECTICUT BLVD, EAST HARTFORD, CT 06108, (860) 289-7721), BUT THEY STATED THAT THEY COULD NOT EXAMINE THE VEHICLE FOR A MONTH. THE VEHICLE BROKE DOWN ON THE WAY FROM THE ORIGINAL DEALER AND WAS TOWED TO ANOTHER UNKNOWN FORD DEALER WHERE IT WAS AWAITING DIAGNOSTIC TESTING. THE CONTACT RESEARCHED AND BELIEVED THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 84,000.

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