NHTSA Complaint #11142845 — 2013 DODGE CHARGER

TL* THE CONTACT OWNS A 2013 DODGE CHARGER. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO ROCKLAND CHRYSLER JEEP DODGE (60 NY-304, NANUET, NY 10954, (845) 627-3700) FOR THE RECALL REPAIR AND THE DEALER DISCOVERED THAT THE BATTERY WAS DAMAGED AND NEEDED TO BE REPAIRED. THE DEALER WANTED TO CHARGE THE CONTACT FOR THE BATTERY, CLAIMING THAT IT WAS NOT COVERED UNDER THE RECALL; HOWEVER, THE CONTACT STATED THAT THE ALTERNATOR WAS FAULTY. THE MANUFACTURER STATED THAT THEY WOULD POSSIBLY REIMBURSE THE CONTACT FOR THE BATTERY AND VEHICLE RENTAL FOR WHICH HE WAS CHARGED. THE CONTACT CALLED THE DEALER BACK AND INSTRUCTED THEM TO REPLACE THE BATTERY. WHEN THE CONTACT ARRIVED TO RETRIEVE THE VEHICLE, THE DEALER GAVE HIM A BILL FOR MORE THAN HE WAS QUOTED TO REPLACE THE BATTERY. THE BILL INCLUDED ADDITIONAL CHARGES FOR DIAGNOSTIC TESTING AND INSTALLATION OF THE BATTERY. THE CONTACT WAS STILL WAITING TO HEAR BACK FORM THE DEALER TO SEE IF THEY WOULD REMEDY THE EXTRA CHARGES. THE DEALER WOULD NOT RELEASE THE VEHICLE UNTIL THE BILL WAS PAID. THE FAILURE MILEAGE WAS 86,000.