NHTSA Complaint #11141795 — 2014 FORD ESCAPE

I PURCHASED A 2014 FORD ESCAPE FROM BEST FORD IN NASHUA, NH BACK IN JULY OF 2014. I STARTED TO HEAR ABOUT RECALLS ON THE ESCAPE BECAUSE OF ISSUES WITH COOLANT LEVELS LEADING TO CRACKED BLOCKS & POTENTIAL FIRES. I STARTED KEEPING AN EYE ON MY COOLANT LEVELS. I STARTED TO NOTICE THAT IT WAS RUNNING LOW & I FOUND MYSELF TOPPING OFF THE COOLANT ON A REGULAR BASIS. I CALLED FORD & EXPLAINED TO THEM THAT I WAS HAVING ISSUES WITH COOLANT LEVELS AS STATED IN MANY RECALLS, I ASKED IF MY CAR WOULD BE ADDED TO THE RECALL. THEY TOLD ME MY CAR WOULDN'T FALL UNDER THE RECALL BECAUSE THE RECALL PERTAINED ONLY TO CERTAIN ENGINES THAT CAME FROM A CERTAIN PLANT. THAT IS INCORRECT. A COUPLE OF WEEKS AGO MY CAR STARTED ACTING UP. I TOOK IT TO A LOCAL MECHANIC BUT HE SAID I SHOULD GO DIRECTLY TO FORD WITH MY CAR. I TOOK MY VEHICLE TO IPSWICH FORD. ONCE THEY STARTED TO DIG INTO THE ISSUES WITH MY CAR, THEY REALIZED THAT THE MOTOR WAS JUNK BUT ALSO THAT MY VEHICLE WAS NOT UNDER RECALL OR WARRANTY. THEY STOPPED WORKING ON THE CAR BECAUSE IT WOULD HAVE COST ME HUNDREDS OF DOLLARS TO FIND OUT WHAT THEY ALREADY KNEW, THAT THE ENGINE WAS JUNK. BY THEM STOPPING THE WORK, THEY WERE ABLE TO PUT THE MOTOR BACK TOGETHER SO I COULD DRIVE IT TEMPORARILY. IF THEY CONTINUED, I WOULD HAVE BEEN TAKING THE CAR OUT OF THE SERVICE CENTER ON A FLAT BED. THE SERVICE MANAGER AT IPSWICH FORD ALSO TOLD ME THAT THE ISSUE WITH THESE MOTORS IS NOT ONLY FROM A CERTAIN PLANT BUT THAT ALL ECOBOOST MOTORS HAVE ISSUES. HE SAID THAT FORD WAS GIVING THEM AN ALLOWANCE YEARLY TO HELP PEOPLE WITH ENGINE ISSUES. HE INFORMED THAT FORD HAS NOW CUT-OFF ANY ALLOWANCES & THAT IF THE CAR ISN'T ON A RECALL OR HAS THE EXTENDED WARRANTY, THE CUSTOMER IS LEFT OUT IN THE COLD. I NEED TO KNOW IF THERE IS ANYTHING THAT CAN BE DONE FOR ME IN MY SITUATION. CAN I BE ADDED TO THE RECALL, DO I HAVE ANY OTHER AVENUES TO GET COMPENSATION FROM FORD