NHTSA Complaint #11141353 — 2010 AUDI Q5

A FEW WEEKS AGO, MY WIFE AND I OBSERVED WATER ON DRIVER'S SIDE OF THE DASHBOARD AFTER IT RAINED. I THEN CHECKED THE FLOOR CARPET IN THE DRIVER'S FOOT WELL -IT WAS WET. AFTER REMOVING THE DRIVER'S SIDE GRAB HANDLES, A-PILLAR TRIM AND THE VISOR IN ORDER TO LOWER THE HEADLINER, I OBSERVED WATER DRIPPING AT THE JUNCTION OF THE DRAIN HOSE TO THE SUNROOF. I ALSO OBSERVED MORE WATER LEAKING INTO THE CAR BETWEEN THE TOP SIDE OF THE WINDSHIELD AND THE BODY OF THE CAR. I ALSO NOTICED THAT THE DRIVER'S SIDE CURTAIN AIRBAG WAS WET FROM THE WATER DRIPPING FROM THE SUNROOF / DRAIN HOSE CONNECTION. ON 10/15/18, I CALLED AUDI OF AMERICA AND INFORMED THE REPRESENTATIVE OF THE PROBLEMS WITH THE VEHICLE THE REPRESENTATIVE TOOK MY INFORMATION AND SAID, "SOMEBODY WILL GET IN TOUCH WITH YOU". ON 10/17/18, I RECEIVED A PHONE CALL FROM MRS. SHEMONIA. I INFORMED MRS. SHEMONIA THAT OUR Q5 HAS LEAKING SUNROOF DRAIN THAT CAUSES WATER TO DRAIN OVER THE DRIVER'S SIDE CURTAIN AIRBAG, WHICH MAY PREVENT THE AIRBAG FROM DEPLOYING PROPERLY. I ALSO INFORMED MRS. SHEMONIA V. THAT THE WINDSHIELD IS LOSE WHICH CASES WATER TO LEAK INTO THE CAR AS WELL. LOSE WINDSHIELD IS ALSO A SAFETY DEFECT BECAUSE IT MAY PREVENT THE PASSENGER'S SIDE FRONT AIRBAG FROM DEPLOYING PROPERLY. MRS. SHEMONIA STATED THAT AUDI DECLINED TO PROVIDE ANY ASSISTANCE WITH REPAIRING THESE TWO PROBLEMS SINCE THE Q5 IS OUT OF THE FACTORY WARRANTY PERIOD. I CALLED BELL AUDI AND SPOKE TO SERVICE ADVISOR TOM WHO STATED THAT HE WAS AWARE OF THE LEAKING SUNROOF DRAINS DUE TO DRY ROT AND THAT THE REPAIR WOULD COST ABOUT $800.00. ACCORDING TO TOM, THE WINDSHIELD REPAIR WOULD COST $1200.00 BECAUSE "THE OLD WINDSHIELD CANNOT BE TAKEN OUT WITHOUT BREAKING IT SO A NEW WINDSHIELD WOULD HAVE TO BE INSTALLED." IT APPEARS THAT AUDI OF AMERICA DOES NOT CARE ABOUT THEIR VEHICLES BEING UNSAFE.