NHTSA Complaint #11139038 — 2014 FORD ESCAPE

I WAS PARKED IN A LARGE PARKING LOT OF A GROCERY STORE. WHEN LEAVING MY VEHICLE WAS BEING PUT INTO DRIVE, TRANSMISSION WENT INTO REVERSE AND SHIFTER WAS IN PARK. THE KEY WAS ABLE TO BE REMOVED BUT UNABLE TO KEEP CAR SECURE W/O LEAVING PARKING BRAKE ON. THERE WAS NO WAY TO CRANK THE CAR SINCE IT WAS NOT IN PARK. CAR WAS COMPLETELY NON WORKING. MY VEHICLE HAD TO BE LEFT IN THE PARKING LOT AND TOWED TO A DEALERSHIP FOR REPAIRS. IN SITTING IN THE PARKING LOT, WITH A NON-FUNCTIONING CAR WAITING FOR A TOW TRUCK, I SEARCHED ONLINE AND FOUND THE EXACT DESCRIPTION OF WHAT WAS GOING ON UNDER RECALL 18S20. INFORMED THE DEALERSHIP OF THIS WHEN THE CAR WAS DELIVERED TO THEM. THAT WAS THE ONLY PART THAT WAS FIXED, SINCE IT WAS THE ONLY FAULTY PART. FORD REFUSED TO PAY FOR THE REPAIRS SINCE, APPARENTLY, MY CAR WAS MANUFACTURED AT A DIFFERENT PLANT. SAME MAKE, MODEL, ETC. SAME PART, OTHERS ARE PAID FOR, JUST NOT MINE. FORD WAS NOT WILLING TO COMPENSATE BECAUSE THE VIN WAS NOT IN THE SYSTEM FOR THIS RECALL AT THE TIME OF MY REPAIRS. THIS WAS A SAFETY ISSUE AND LOT OF WASTED TIME, SERVICES AND MONEY. IF I HAD KNOWN AND BEEN INFORMED OF THIS I COULD HAVE HAD IT FIXED PRIOR TO A BREAKDOWN AND WOULD NOT HAVE HAD TO HAVE MY CHILDREN WITH ME, IN A HOT CAR, IN A BUSY PARKING LOT VERY UPSET. UNNECESSARY STRESS FOR SURE.