NHTSA Complaint #11124757 — 2015 CADILLAC SRX

THE CADILLAC CUE SCREEN IS FAULTY AND NEEDS TO BE RECALLED. I PURCHASED MY CADILLAC NEW FROM THE DEALERSHIP AND BEFORE IT HIT 9,000 MILES THE CUE SCREEN STARTED FREEZING AND SWITCHING RADIO STATIONS AND THE TOUCH SCREEN WOULD NOT WORK. I TOOK IT TO THE CADILLAC DEALERSHIP IN LEESBURG, FL AND THEY REPLACED IT. THERE WAS A BACK ORDER ON THE CUE AND IT TOOK 3 MONTHS TO GET REPLACED AND I HAD TO ESCALATE IT THRU GM TO FINALLY GET IT REPLACED AT 3 MONTHS. THAT WAS JUNE 2016. AT 46,000 MILES THE CUE STARTED DOING THE SAME THING IT HAD DONE BEFORE. I TOOK IT TO THE DEALERSHIP IN LEESBURG, FL AND ONCE AGAIN HAD TO HAVE THE CUE REPLACED. MY CO-WORKER ALSO HAS A 2015 SRX AND AT 15,000 MILES SHE ALSO HAD TO HAVE THE CUE REPLACED (SAME DEALERSHIP). NEEDS TO BE A RECALL , FOR PEOPLE OUT OF WARRANTY THIS CAN BE AN EXPENSIVE FIX AND IT'S OBVIOUS THE CUE HAS A DEFECT. WHEN IT WAS FIRST REPLACED IN 2016 I WAS TOLD BY SERVICE THAT THE REASON FOR THE 3 MONTH DELAY WAS DUE TO A BACKORDER BECAUSE SO MANY HAD TO BE REPLACED.