NHTSA Complaint #11124451 — 2014 FORD FOCUS

HELLO, I'M SEEKING HELP FROM YOUR DEPARTMENT AS I AM AN OWNER OF A FORD 2014 FOCUS. I'VE HAD THREE TRANSMISSION/CLUTCH REPLACEMENTS AFTER PURCHASING THE CAR BRAND NEW IN 2014. USUALLY THE CAR BECOMES UNSTABLE/JERKY WHEN DRIVING WHICH SIGNALLED A CLUTCH REPLACEMENT. HOWEVER OVER THE PAST TWO MONTHS AFTER TWO MORE CLUTCH REPLACEMENTS THE TRANSMISSION/ENGINE CEASED WHILE DRIVING IN TOWSON MD INNER CITY STREETS. THE FIRST BEING EXACTLY OVER TWO WEEKS AGO AND WHICH A NEW CLUTCH WAS INSTALLED. I PICKED UP THE VEHICLE AND TWO DAYS LATER CALLED THE DELEARSHIP STATING IT IS STILL NOT DRIVING RIGHT. I COULD FEEL SOMETHING WAS WRONG. I NOTICED SUDDEN JERKS AND WHAT SEEMED LIKE THE TRANSMISSION WAS WEARING OFF AGAIN. I WAS INFORMED BY THE SERVICE PERSON MIKE MAZOR THAT THIS IS NORMAL AND THE ADAPTIVE SYSTEMS WILL HAVE TO GET USED TO MY DRIVING PATTERN AND TO GIVE IT 1000 MILES. I EXPRESSED MY CONCERN THAT SOMETHING NEEDS TO BE DONE BECAUSE THE VEHICLE FELT UNSAFE TO DRIVE. TWO DAYS LATER WHILE TRAVELING ON INTERSTATE ROUTE 40, THE CAR SUDDENLY DECELERATED, MADE A LOUD ROARING SOUND AND WHEN I PUSHED ON THE PEDAL IT SEEMED AS IF IT WAS ON NEUTRAL AND DID NOT WANT TO MOVE. ALL I HEARD WAS THE ENGINE RERVE. EXTREMELY PANICKED AND SCARED I QUICKLY MOVED OVER TO THE YELLOW LINE WITHOUT CAUSING AN ACCIDENT OR INJURING MYSELF. I HAD THE CAR TOWED TO THE DELEARSHIP CLOSEBY AS I FELT VERY UNSAFE DRIVING ANY FURTHER. I WAS INFORMED TODAY BY ALPACKER FORD THAT THEY WORKED ON THE VEHICLE AND THE ENGINE LIGHT IS NO LONGER ON, THE CAR RUNS JUST FINE. THEY WILL BE DOING ONE MORE TEST TOMORROW TO SEE IF THEY CAN REPLICATE THE PROBLEM. I'M TOTALLY BAFFLED AS TO HOW THE ENGINE LIGHT TURNED OFF OR WHY THEY CAN'T FIND THE ISSUE. I'M AFRAID THIS CAR IS GOING TO CAUSE A TERRIBLE ACCIDENT IF I KEEP DRIVING AND AND PLEADING HELP FROM YOUR DEPARTMENT TO GET FORD TO FIND THE FAULT AND FIX URGENTLY.