NHTSA Complaint #11124311 — 2015 FORD FUSION

RECALL # 18S20: HELLO THERE MY SHIFTER CABLE BUSHING WHICH HAS BEEN NAMED IN A RECALL FAILED LAST THURSDAY. I WAS BACKING OUT OF MY DRIVE WAY WITH MY KIDS IN THE CAR AND THE CAR GOT STUCK IN PARK, HOWEVER THE CAR WAS ROLLING AND THE DISPLAY SAID THE CAR WAS IN NEUTRAL. I PUT THE BRAKE ON AND SET THE PARKING BRAKE BEFORE TURNING THE CAR OFF. I LOOKED UNDER THE HOOD AND SURE ENOUGH THE SHIFTER CABLE WAS VISIBLE AND DISCONNECTED FROM THE TRANSMISSION. I GOOGLED A PICTURE OF THE PART JUST TO CONFIRM AND WAS ABLE TO DETERMINE THAT THE WHITE PIECES AND CORROSION THAT WERE LEFT BEHIND WERE REMNANTS OF THE CABLE BUSHING WHICH LOOKS LIKE A WHITE BEAD. THE RECALL NUMBER IS 18S20 AND THE NOTICE INSTRUCTS ME TO GO TO THE LOCAL DEALER TO HAVE THIS REPLACED. I CONTACTED TWO LOCAL FORD DEALERS AS INSTRUCTED AND THEY DO NOT HAVE THE PART. THEY STATED THAT THEY WOULD CONTACT ME WHEN ITS AVAILABLE AND THE HAVE NO ETA ON PART AVAILABILITY, HOWEVER MY VEHICLE IS NOT DRIVABLE WHILE I AM WAITING. I AM A SINGLE PARENT WITH SCHOOL AGED CHILDREN AND I HAVE TO WORK AND CANNOT AFFORD A RENTAL AND THERE ARE NO LOANER CARS BEING OFFERED. I HAVE TWO JOBS AND I HAD TO RESIGN FROM ONE JOB DUE TO THE INCONVENIENCE AS THE HOURS ARE LATE AND THERE ISN'T ANY TRANSPORTATION AVAILABLE AFTER A CERTAIN TIME.