NHTSA Complaint #11124267 — 2013 MAZDA CX-5

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11124267
Vehicle	2013 MAZDA CX-5
Component	ELECTRICAL SYSTEM
Date of Incident	August 1, 2018
Date Filed	September 4, 2018
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

WHEN THE VEHICLE IS PUT INTO PARK AND THE IGNITION SWITCH PRESSED, THE VEHICLE WILL NOT COMPLETELY TURN OFF. THE ENGINE TURNS OFF BUT THE ENTIRE ELECTRICAL PANEL STAYS ON. THE ONLY SOLUTION HAS BEEN TO TURN THE CAR BACK ON, DRIVE FORWARD/BACKWARDS, AND TRY TO TURN IT OFF AGAIN. SOMETIMES, THIS HAS TO BE DONE UP TO 10 TIMES BEFORE THE VEHICLE WILL COMPLETELY SHUT OFF. THIS HAS BEEN A VERY BIG PROBLEM BECAUSE YOU CANNOT LEAVE OR LOCK YOUR VEHICLE. MAZDA DEALERSHIPS ARE CHARGING $80 - $120 JUST TO DIAGNOSE THE PROBLEM. IT TURNED OUT TO BE A FAULTY GEAR SENSOR SWITCH WHICH IS NOT ALLOWING THE VEHICLE TO GO COMPLETELY INTO THE PARK POSITION. THE COST FOR PARTS AND LABOR IS APPROX. $400.

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