NHTSA Complaint #11123392 — 2012 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11123392
Vehicle	2012 FORD EXPLORER
Component	STEERING
Date of Incident	August 10, 2018
Date Filed	August 30, 2018
Mileage	70,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

"POWER STEERING ASSIST FAILURE" WARNING WHEN STARTING THE CAR CAN USUALLY BE RESOLVED BY RESTARTING THE CAR AND HAS BEEN INTERMITTENT FOR THE LIFE OF THE VEHICLE, HOWEVER THE POWER STEERING (WHICH IS COMPLETELY ELECTRONIC--NO PULLEY OR HYDRAULICS) IS NOW FAILING WHILE DRIVING MAKING THE CAR NEARLY IMPOSSIBLE TO TURN AND ESPECIALLY AT LOWER SPEEDS BECAUSE YOU'RE FIGHTING THROUGH THE ELECTRONIC MOTOR IN THE EPAS SYSTEM.

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