NHTSA Complaint #11121491 — 2014 CHEVROLET CAPTIVA

I AM NOT ALWAYS ABLE TO REMOVE THE KEY FROM THE IGNITION WHEN THE VEHICLE IS IN PARK. THE PROBLEM BEGAN AT ABOUT 36.000 MILES. THERE IS NO CONSISTENCY OR PATTERN OF BEHAVIOR FOR THIS PROBLEM. I CAN GO FOR DAYS WITHOUT A PROBLEM THEN IT WILL HAPPEN ABOUT EVERY OTHER TIME I DRIVE THE CAR. UP TO THIS POINT I HAVE BEEN ABLE TO RESTART THE CAR, PUT IT IN REVERSE, PULL FORWARD AND JAM THE TRANSMISSION INTO PARK. 2 TO 4 TRIES LATER I CAN REMOVE THE KEY. ON MY FIRST COMPLAIN AT THE DEALER, I WAS TOLD THAT I WAS NOT PUSHING THE KEY IN BEFORE ATTEMPTING TO REMOVE IT. I DID SOME RESEARCH AND COMPLAINED A 2ND TIME. NOW THE DEALER IS PAYING ATTENTION. I NOTICE MOST OF THE COMPLAINTS FOR THIS MODEL ARE FOR THE SAME ISSUES AS I AM DESCRIBING HERE. GM HAS PAID FOR THE REPAIR OF THIS PROBLEM FOR OTHER MODALS. THUS FAR, I SEE NO SUCH RESPONSE FOR THE CAPTIVA!