NHTSA Complaint #11121138 — 2013 GMC TERRAIN

08/17 CHECK ENGINE LIGHT CAME ON, TOOK VEHICLE TO A MECHANIC, HE PLUGGED IN THE COMPUTER TO ASSESS THE CODE WHICH WAS P420 AFTER ASSESSING MY TERRAIN HE DECIDE THAT THERE WAS NOT AN ISSUE WITH THE CONVERTER AND RESET THE COMPUTER, TOLD ME IF THE CHECK ENGINE LIGHT CAME ON AGAIN TO BRING IT BACK. FOR THE PAST YEAR I HAVE NOTICED THAT I HAD TO ADD 1 TO 2 QUARTS OF OIL IN BETWEEN OIL CHANGES. I MADE A RIGHT TURN AND WENT TO EXCELERATE UP A SMALL INCLINE AND MY DASH WENT COMPLETELY BLACK AND MY VEHICLE SHUT OFF AND STARTED ROLLING BACKWARDS. I APPLIED THE BREAK, TURNED THE KEY OFF AND ATTEMPTED TO RESTART MY TERRAIN AND IT WOULD NOT START. I HAD TO HAVE THE VEHICLE TOWED HOME. THE NEXT DAY OUR MECHANIC CAME BY OUR HOME TO LOOK OVER MY VEHICLE, WHEN THE COMPUTER WAS PLUGGED IN NUMEROUS CODES WERE LISTED. AT THAT TIME OUR MECHANIC INFORMED US THAT THE MOTOR NEEDED TO BE REPLACED. I STARTED TO DO RESEARCH AND FOUND THAT THIS ISSUE IS KNOWN BY GM. I CONTACT GM CUSTOMER SERVICE AND WAS TOLD THAT MY VEHICLE IS OUTSIDE OF THE PARAMETERS THAT GM IS WILLING TO COVER. AFTER ADDITIONAL RESEARCH FOUND THAT THERE IS A CLASS ACTION LAWSUIT FOR THIS EXACT ISSUE WITH EQUINOXES AND TERRAINS. CALLED THE DEALERSHIP WHERE WE PURCHASED OUR TERRAIN AND WAS REFERRED BACK TO GM CUSTOMER SERVICE, SO I CALLED GM CUSTOMER SERVICE AGAIN, THE REPRESENTIVE WAS VERY RUDE AND AGAIN INFORMED ME THAT I WOULD HAVE TO PAY OUT OF POCKET TO REPAIR MY VEHICLE OR I COULD FILE A COMPLAINT WITH THE NHTSA. I HAVE CONTACTED GM CUSTOMER SERVICE 2 ADDITIONAL TIMES AS WELL AS THE DEALERSHIP WITH NO LUCK OF A RESOLUTION AND GM ACKNOWLEDGING THAT MY VEHICLE WOULD HAVE BEEN INCLUDED IN THE "SPECIAL WARRANTY" HOWEVER I AM OUTSIDE THE 120,000 MILES, PER THE GM REPRESENTATIVE I HAVE TO PAY OUT OF POCKET TO REPAIR OR REPLACE MY VEHICLE AS THEY ARE NOT RESPONSIBLE DUE TO MY CURRENT MILEAGE.