NHTSA Complaint #11119639 — 2013 FORD FUSION

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11119639
Vehicle 2013 FORD FUSION
Component ENGINE
Date of Incident
Date Filed
Mileage 87,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

TOOK CAR IN FOR COOLANT SYSTEM RECALL MAY 8 TH , AFTER RECALL WAS DONE THE COOLANT LIGHT CAME ON SEVERAL TIMES AND HAD TO ADD COOLANT TO THE SYSTEM. JULY 10TH CAR OVERHEATED AND SHUT DOWN TOWED THE CAR TO FORD AND THEY SAID THEY DID NOT GET ALL THE AIR OUT THE SYSTEM AND THEY CALIBRATED THE SYSTEM AND GAVE ME THE CAR BACK . THEN JULY 20 TH THE CAR DID SAME THING SAID IT WAS OVER HEATING AND CAR SHUT DOWN . HAD IT TOWED BACK TO FORD AGAIN THIS TIME THEY SAID THEY COULD NOT FIND ANYTHING WRONG WITH THE CAR HAD IT FOR 7 DAYS . I WAS TOLD TO DRIVE THE CAR AND IF SYSTEM SHUT DOWN AGAIN TO CALL THEIR TOW COMPANY . TWO DAYS LATER THE CAR WAS OVERHEATING NOT HOLDING COOLANT AND WHITE SMOKE COMING FROM EXHAUST. FORD TOWED IT TO THERE STORE AGAIN AND 4 DAYS LATER CALLED ME AND SAID THAT THE HEAD GASKETS WAS BLOWN AND RECOMMENDED A MOTOR PUT IN FOR 2,200 . I BELIEVE MY PROBLEMS WAS FROM THE RECALL AND SOMETHING WENT WRONG. BUT FORD IS SAYING THEY WON'T HELP ME THAT THE WARRANTY IS EXPIRED.

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