NHTSA Complaint #11111295 — 2014 FORD ESCAPE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11111295
Vehicle 2014 FORD ESCAPE
Component ENGINE
Date of Incident
Date Filed
Mileage 64,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State KY

Consumer Description

SUMMARY: IN OCTOBER 2018 I TOOK THE VEHICLE IN FOR RECALL 17S09/NHTSA17V-209 TO HAVE THE SENSORS PUT ON. THEN MARCH 2018 I TOOK VERHICLE IN FOR PARTS TO REPAIR THE LEAK.. HOWEVER AFTER THE PARTS WERE PUT ON THE VEHICLE HAD TO GO BACK BECAUSE THE COOLANT LIGHT CAME ON ABOUT LATE MAY. THE DEALERSHIP WAS VERY NICE AT LOOKING AT AND RESOLVING THE PROBLEM. THEN IN JUNE THE LIGHT CAME ON AGAIN AND THE COOLANT WAS LOW. DEALER CHECK. THEY DISCOVERED THE COOLANT LEAKING BACK INTO THE ENGINE. THIS WAS NOT A PROBLEM UNTIL THIS RECALL WAS DONE. I ATTEMPTED TO ESCALATE THIS THROUGH FORD CARES AND OBVIOUSLY THEY DON'T. THE ONLY RESPONSE I HAVE IS - THIS IS NOT RELATED TO THE RECALL. PLUS THEY CONTINUED TO TELL ME I DO NOT HAVE ANY WARRANTY LEFT ON THIS VEHICLE WHICH I AM WELL OF AWARE OF. THE RECALL SPECIFCALLY STATES THE LEAK WILL CAUSE A CRACK IN THE CYLYINDERS. THAT IS EXACTLY WHAT HAPPENED. WE COMPLIED WITH EVERYTHING FORD ASKED OF US REGARDING THIS RECALL.

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