NHTSA Complaint #11110727 — 2014 FORD ESCAPE ENGINE

Complaint Details

ODI Number	11110727
Vehicle	2014 FORD ESCAPE
Component	ENGINE
Date of Incident	June 28, 2018
Date Filed	July 11, 2018
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

IN JAN 2018 I TOOK THE VEHICLE IN FOR RECALL 17S09/NHTSA17V-209 TO HAVE THE SENSORS PUT ON. INITIALLY THE DEALER DID NOT HAVE THE PARTS, THE PART WERE PUT ON IN FEB. HOWEVER AFTER THE PARTS WERE PUT ON THE VEHICLE HAD TO GO BACK BECAUSE HE COOLANT LIGHT CAME ON ABOUT LATE APRIL. THE DEALERSHIP WAS VERY NICE AT LOOKING AT AND RESOLVING THE PROBLEM. THEN IN JUNE THE LIGHT CAME ON AGAIN AND THE COOLANT WAS LOW. NO SIGNS OF LEAKAGE AND I WAS HESITANT TO REPLACE SO I HAD THE DEALER CHECK. THEY DISCOVERED THE COOLANT LEAKING BACK INTO THE ENGINE. THIS WAS NOT A PROBLEM UNTIL THIS RECALL WAS DONE. I ATTEMPTED TO ESCALATE THIS THROUGH FORD CARES AND OBVIOUSLY THEY DON'T. THE ONLY RESPONSE I HAVE IS - THIS IS NOT RELATED TO THE RECALL. I AM A SINGLE MOM, IN A RENTAL AND NOW REPAIRS OF OVER 4K.

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