NHTSA Complaint #11109614 — 2013 MAZDA CX-5

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11109614
Vehicle	2013 MAZDA CX-5
Component	ELECTRICAL SYSTEM
Date of Incident	May 18, 2018
Date Filed	July 5, 2018
Mileage	80,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MS

Consumer Description

I AM OFTEN UNABLE TO TURN CAR OFF USING THE KEYLESS IGNITION SWITCH. THE ENGINE WILL STOP BUT ALL INTERIOR POWER REMAINS ON, AND I MUST RESTART THE ENGINE, SHIFT GEARS, RETURN TO PARK AND TRY AGAIN. SOMETIMES IT TAKES 5-8 TRIES TO KILL POWER. THIS IS A SAFETY HAZARD AS IT COULD LEAVE YOU STRANDED WITH A DEAD BATTERY. I'VE SEEN MANY SIMILAR COMPLAINTS ON YOUR WEBSITE, BUT MAZDA CLAIMS NO OWNERSHIP OF THE PROBLEM AND HAVE NOT ISSUED A RECALL. HOW CAN YOU RECTIFY THIS SITUATION?

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