NHTSA Complaint #11101029 — 2016 SUBARU CROSSTREK

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number 11101029
Vehicle 2016 SUBARU CROSSTREK
Component ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident
Date Filed
Mileage 17,500 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WA

Consumer Description

WHILE DRIVING THE CAR AT 70 MPH ON A FREEWAY IT SUDDENLY VEERED TO THE RIGHT. QUICK ACTION ON MY PART KEPT THE CAR FROM RUNNING OFF THE ROAD ONTO THE SHOULDER. I TOOK THE CAR TO THE LOCAL SUBARU DEALER AT THE FIRST AVAILABLE APPOINTMENT. THEY INSPECTED THE CAR AND FOUND THE ON-BOARD COMPUTER SHOWED AN INDICATION OF A STEERING ANGLE SENSOR FAULT. THEY KEPT THE CAR OVERNIGHT AND ROAD TESTED IT BUT BECAUSE THEY COULD TO DUPLICATE THE PROBLEM THEY MADE NO REPAIRS TO THE VEHICLE. AT A MINIMUM, I FEEL THEY SHOULD HAVE REPLACED THE STEERING ANGLE SENSOR AND ASKED THEM TO DO SO AND THEY REFUSED. I CONSIDER THIS CAR UNSAFE TO DRIVE.

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