NHTSA Complaint #11100559 — 2011 LINCOLN MKZ

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11100559
Vehicle	2011 LINCOLN MKZ
Component	STEERING
Date of Incident	June 1, 2018
Date Filed	June 8, 2018
Mileage	72,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

TL* THE CONTACT OWNS A 2011 LINCOLN MKZ. UPON STARTING THE VEHICLE, THE STEERING FAULT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS THEN SHIFTED INTO DRIVE AND THE STEERING WHEEL SEIZED. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) AT CHERRY FORD (363 HARLEM AVE, PEOTONE, IL), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE AS THE SYMPTOMS RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE CONTACT WAS INFORMED THAT THE RECALL REPAIR CORRECTED THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000. *TT UPDATED 9/24/18*JB

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