NHTSA Complaint #11098371 — 2018 LEXUS GX460

I BOUGHT THE CAR LAST MOMTH (MAY APRIL 2018), NOW THE MILEAGE IS JUST 490, AND THE CAR IS ALREADY LEANING TO THE RIGHT PASSENGER SIDE. THE FIRST ISSUE WITH THE CAR WAS IT WAS PULLING TO THE RIGHT WHEN YOU DRIVE IT AT A SPEED OF 30 - 40 MILES PER HOUR. I TOOK IT TO THE DEALERSHIP WESTSIDE LEXUS HOUSTON. AND THEY DID FIX IT. BUT THE LEANING TO THE RIGHT SIDE WAS NOT FIXED. THE SERVICE PERSONNEL SAID THAT THIS IS NORMAL FOR THE CAR TO LEAN, AND I TOLD THEM THAT WHEN THE CAR IS IN MOTION YOU CAN EVEN TELL AND FEEL THAT IT IS LEANING. THEY SAID THAT IT IS NORMAL, THIS IS PART OF THE KDSS SYSTEM AND THERE IS NOTHING TO BE WORRIED ABOUT. I WAS SO DISAPPOINTED BECAUSE MY TWO KIDS GET TO RIDE THIS CAR, MY FAMILY. AND I KNOW FOR A FACT THAT THIS IS A SAFETY ISSUE THAT NEEDS TO BE ADDRESSED. I HAVE DONE SOME RESEARCH, AND FOR YEARS SINCE THE PREVIOUS MODEL OF GX 460 THEY SAID ITS NORMAL EVEN IF ITS NOT NORMAL.. THIS IS NOT A GOOD QUALITY CAR MADE FOR FAMILY. I WASTED MY HARD EARNED $56,000. I BOUGHT THIS CAR BRAND NEW WITH $3000 DOWNPAYMENT. I SHOULD HAVE JUST KEPT THE $3000, NOW I AM PLANNING TO GET THIS REPAIR FROM MY OWN POCKET SINCE THEY WONT FIX IT.