NHTSA Complaint #11093860 — 2011 MERCURY MILAN

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number	11093860
Vehicle	2011 MERCURY MILAN
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	May 14, 2018
Date Filed	May 15, 2018
Mileage	120,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	RI

Consumer Description

I STARTED HAVE MESSAGE POWER STEERING ASSIST FAILURE ALONG WITH ADVANCETRAK SERVICE. POWER STEERING WAS LOST DURING FREEWAY RIDING. PULLED OVER, SHUT VEHICLE OFF AND TURNED BACK ON. POWER STEERING CAME BACK. AFTER A WEEK OF THIS ERROR MESSAGES WOULD NOT GO AWAY. TOOK INTO FORD SERVICE AND WAS TOLD THAT GEAR ASSEMBLY AND BOTH RIGHT SIDE CONTROL ARMS NEEDED TO BE REPLACED. EXPENSIVE REPAIR OF 2213.08. I NOTICED ON-LINE A RECALL FOR THIS SAME PROBLEM SO I CALLED SERVICE AND THEY STATED THAT MY CAR WAS NOT PART OF RECALL. WHY NOT. THIS IS A SAFETY PROBLEM THAT HAS HAPPENED TO WAY TOO MANY PEOPLE ALREADY.

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