NHTSA Complaint #11089267 — 2015 JEEP CHEROKEE

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11089267
Vehicle	2015 JEEP CHEROKEE
Component	STRUCTURE:BODY
Date of Incident	April 21, 2018
Date Filed	April 22, 2018
Mileage	31,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

HATCH DOOR RANDOMLY FAILS TO LATCH WHEN CLOSING. RECYCLE OF START/LOCK/PARK/ENGAGE DOES NOT CHANGE ANYTHING. CAN MANUALLY CLOSE HATCH BUT WILL NOT LOCK/ENGAGE. HATCH IS ELECTRIC, POCKET REMOTE, BUTTON ON DOOR AND BUTTON ON DASH WILL NOT RECYCLE THE LOCK TO ENGAGE. VEHICLE WAS STATIONARY AT PARKING LOT, OCCURRED AFTER LOADING AND THEN TRYING TO CLOSE DOOR WITH REMOTE.

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