NHTSA Complaint #11084674 — 2011 FORD F-150 ENGINE

Complaint Details

ODI Number	11084674
Vehicle	2011 FORD F-150
Component	ENGINE
Date of Incident	April 15, 2017
Date Filed	April 11, 2018
Mileage	79,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

TRUCK HAS A TIMING CHAIN RATTLE AND HAS HAD THE SAME RATTLE FOR 28,000 MILES, SINCE I'VE OWNED THE TRUCK. IT ONLY HAPPENS WHEN THE TRUCK HAS BEEN SITTING FOR AN EXTENDED PERIOD. THE RATTLE LASTS FROM 2-10 SECONDS. I HAVE VIDEOS OF IT HAPPENING IN MY DRIVEWAY, AFTER A COLD START. DEALER REFUSES TO FIX IT BECAUSE IT DOESN'T HAPPEN AFTER I DRIVE IT TO THEM AND THEY START IT. TSB-14-0194, TSB 16-0027, TSB- 15-0131. ALL 3 TSBS HAVE THE SAME RESULTS. I HAVE SHOWN THE DEALER MY VIDEOS ND THE SERVICE ADVISOR TOLD ME "NO PROBLEM WE CAN GET IT FIXED", ONLY TO FIND OUT HE DEALER REFUSES TO FIX IT UNTIL THEY CAN GET THE TRUCK TO DO IT FOR THEM, UNDER THEIR CARE. THE TSB STATES THAT IF THE OWNER HEARS THE RATTLE THE DEALER IS TO FIX IT.

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