NHTSA Complaint #11081328 — 2014 FORD ESCAPE

TL* THE CONTACT OWNED A 2014 FORD ESCAPE. THE CONTACT STATED THAT WHILE AT A STOP, THE "HIGH TEMPERATURE TURN OFF ENGINE" LIGHT ILLUMINATED. THE CONTACT IMMEDIATELY TURNED THE ENGINE OFF AND EXIT THE VEHICLE. THE CONTACT SAW FLAMES SHOOTING OUT FROM UNDERNEATH THE HOOD. THE CONTACT CALLED 911 AND BEFORE THE POLICE AND THE FIRE TRUCK ARRIVED AT THE SCENE, THE VEHICLE BLEW UP. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE AND FIRE REPORT WERE FILED. THERE WAS NO INJURY, THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT WITH A CASE NUMBER. THE VEHICLE WAS DESTROYED AND TOWED TO THE INSURANCE COMPANY'S TOW YARD. ADDITIONALLY, THE CONTACT STATED THAT HE DID NOT RECEIVE THE NOTIFICATION OF THE NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING).THE FAILURE MILEAGE WAS ABOUT 80,000.