NHTSA Complaint #11081086 — 2015 FORD FUSION

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11081086
Vehicle 2015 FORD FUSION
Component ENGINE
Date of Incident
Date Filed
Mileage 78,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IN

Consumer Description

IN FEBRUARY OF 2016 THE ENGINE SEEMED TO BE MIS-FIRING. TOOK TO DEALER AND DEALER PULLED FAULT CODE FOR #3 CYLINDER MIS-FIRE AND RECOMMENDED SPARK PLUG CHANGE. HAD SPARK PLUGS CHANGED AND CAR SEEMED TO BE A LITTLE BETTER. FEBRUARY 2018 THE PROBLEM GOT MUCH WORSE AND ACTUALLY STALLED FOR COOLANT TEMPERATURE BUT THE CAR HAD JUST BEEN STARTED. TOOK TO DEALER AND THEY AGAIN DIAGNOSED #3 CYLINDER MIS-FIRE. CYLINDER PRESSURE TEST FAILED. DEALER TOOK ENGINE APART AND FOUND THAT SIGNS OF OVERHEATING IN JUST THAT CYLINDER WHICH DAMAGED THE CYLINDER GASKET AND ALLOWED COOLANT TO LEAK INTO THE CYLINDER. THE CYLINDER WAS DAMAGED AND THE DEALER REQUEST ENGINE CHANGE. THERE IS A FORD RECALL VERY SIMILAR TO THIS FOR LIKE VEHICLES BUT THIS PARTICULAR MODEL IS NOT INCLUDED. THE RECALL # IS 17V209000. FORD'S RECALL # IS 17S09. THE PROBLEM I HAVE IS THAT THE WARRANTY COMPANY WILL NOT COOPERATE WITH THE DEALERS FINDINGS AND WILL NOT PAY FOR THE REPAIR. THE ENGINE IS CURRENTLY TORN APART WITH A VERY LARGE LABOR BILL ALREADY AND NOW A NEW ENGINE IS NEEDED FOR A DEFECT IN THE WAY IT WAS BUILT. CURRENTLY WITHOUT A CAR AND A VERY LARGE REPAIR BILL THAT I CAN'T AFFORD. PLEASE LOOK INTO WHY THIS MODEL YEAR HAS NOT BEEN INCLUDED WITH THE CURRENT RECALL. PLEASE HELP! THE VEHICLE IS CURRENTLY AT CASTLE FORD IN MICHIGAN CITY, IN 46360. THEY HAVE ALL THE INFORMATION OF THE DIAGNOSTICS THERE.

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