NHTSA Complaint #11080909 — 2015 DODGE JOURNEY

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING UNKNOWN SPEEDS, THE STEERING WHEEL WAS DIFFICULT TO TURN AND FAILED TO MOVE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (TURPIN DODGE CHRYSLER AND JEEP, 90 KENNEDY RD, DUBUQUE, IA 52002) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING HOSE PUMP FAILED AND THERE WAS METAL DEBRIS IN THE TRANSMISSION AND ENGINE. THE CONTACT WAS INFORMED THAT THE VEHICLE NEEDED A TRANSMISSION AND ENGINE FLUSH. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE REPAIRS WERE NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS 60,000.